Prior to the start of my current program at Northumbria, I was employed at Sandtander cards as an outbound collections agent. Working in a team of 12, my primary responsibility was securing payments from customers who had exceeded their credit card limit and were behind on payments. I was privileged to be under the tutelage of a dedicated manager who constantly ensured I performed at my best. I was given concrete training and encouraged to take on new tasks and participate in pilot programs. I frequently received feedback on my performance and was encouraged to work independently. Incentives and appraisals based on performance were given routinely, particularly, when I demonstrated my ability to tackle daunting situations. In the course of my service at the company, I was awarded highest collections agent on two occasions and my collections profile, by and large stood out. All in all the organizational culture and the managerial style has left an indelible impression on me and undoubtedly the experience will be helpful in my future career.Self analysis using the XY theory reveals that I am in sync with the Y management orientation. Based on my experiences at Santander, I tend to thrive in a working environment where I am given the oppourtunity to take on genuine responsibility and be commensurately rewarded and recognized. The absence of undue pressure and a dictatorial management style was consistent all through my tenure at Santander, this also mirrors the largely recommended Y profile. The following diagram encapsulates the alignment between the critical incident and my preference for the Y management style.